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Privacy Policy

Effective Date: March 2026

Last Updated: March 2026

 

Gospel Grounded (ABN 41 245 545 088) (“we,” “us,” “our”) is committed to protecting the privacy of every visitor, subscriber, and customer. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website (gospelgrounded.com.au), subscribing to our email list, purchasing products from our store, or engaging with our content on YouTube, Spotify, or social media, you consent to the practices described in this policy.

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1. Information We Collect
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1.1 Information You Provide Directly

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  • Name and email address (when subscribing to our mailing list or placing an order)

  • Shipping address and phone number (when placing an order)

  • Payment information (processed securely via our payment gateway — we do not store card details)

  • Blog comments (name and comment content)

  • Any correspondence you send to us via email

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1.2 Information Collected Automatically

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  • Device and browser information (type, operating system, screen resolution)

  • IP address and approximate geographic location

  • Pages visited, time spent on site, and referral source

  • Cookies and similar tracking technologies (see Section 5)

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1.3 Information from Third-Party Platforms

When you interact with our YouTube channel or Spotify playlists, those platforms may share aggregated, non-identifying analytics data with us (such as video views, watch time, demographics, and listening trends). We do not receive your personal account details from these platforms.

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2. How We Use Your Information
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We use the information we collect for the following purposes:

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  • To process and fulfil orders, including shipping and delivery

  • To send email newsletters, devotional content, and product updates via Mailchimp

  • To respond to your enquiries and provide customer support

  • To improve our website, content, and user experience

  • To analyse audience engagement across our website, YouTube, and Spotify

  • To comply with legal obligations under Australian law

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We will never sell, rent, or trade your personal information to third parties for marketing purposes.

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3. Third-Party Service Providers
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We use trusted third-party services to operate our ministry and store. These providers may have access to your personal information only as necessary to perform their functions:

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  • Wix — Website hosting and store platform

  • Printful — Print-on-demand fulfilment and shipping

  • Mailchimp — Email marketing and subscriber management

  • YouTube (Google) — Video hosting and analytics

  • Spotify — Playlist hosting and listener analytics

  • Payment processors — Secure payment handling (e.g. Stripe, PayPal)

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Each provider operates under their own privacy policy, and we encourage you to review them. We take reasonable steps to ensure these providers handle your data in compliance with Australian privacy standards.

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4. Data Storage and Security
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Your personal information is stored on servers operated by our third-party providers (primarily Wix, Mailchimp, and Printful), which may be located outside Australia, including in the United States. By providing your information, you consent to this transfer.

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We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

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5. Cookies
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Our website uses cookies and similar technologies to enhance your browsing experience. These may include:

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  • Essential cookies — Required for the website and store to function properly

  • Analytics cookies — Help us understand how visitors use our site

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You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our site, including the ability to make purchases.

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6. Email Marketing
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If you subscribe to our mailing list through our website, you will receive email communications via Mailchimp. Every email includes an unsubscribe link. You can opt out at any time, and we will promptly remove you from our mailing list.

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We do not add you to our mailing list without your consent.

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7. Your Rights
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Under the Australian Privacy Principles, you have the right to:

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  • Access the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of your personal information (subject to legal obligations)

  • Withdraw consent to email marketing at any time

  • Lodge a complaint if you believe your privacy has been breached

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To exercise any of these rights, contact us at hello@gospelgrounded.com.au. We will respond within 30 days.

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8. Children’s Privacy
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Our store is intended for individuals aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.

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Our free content (articles, videos, playlists) is available to all ages, but we do not target or knowingly collect data from minors.

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9. Changes to This Policy
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We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

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10. Contact Us
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If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Gospel Grounded

ABN: 41 245 545 088

Email: hello@gospelgrounded.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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